Turntabels and Trails is almost at the 6 month mark. WOOT! We are so excited to be successfully running a small local business in a niche market! We could take all the credit saying it has been all our hard work and dedication, but truly, the success belongs to you! All our wonderful customers and supporters in these first 6 months have been critical. If you stopped by and bought something, or stopped by and spread the word, you are the reason we are still here! THANK YOU.
So what have we learned in 6 months?
1: Invest in Good Shelving up front! It helps a ton!
This is what we looked like when we started:
This is what we look like now!
2: Don’t use a personal cell phone for your business purposes.
This should be self explanatory, but it took me a few months to realize. Luckily we now have our own shop phone and number (it’s 206-508-6841). This helps keep WORK and WORK.
3: Renting gear is AWESOME, but ALWAYS get a credit card number saved.
Yep, we rent snowshoes, and it’s great! We can provide a valuable asset to our community and neighbors at a low cost, but, we learned we need to ALWAYS get a Credit Card saved. As much as we expect people to be awesome and return items when they say they will, it doesn’t always happen. If perchance you happen to be that person who rented a pair from us and never returned them…. we would appreciate if you brought them back. 😉
4: Don’t change what makes us different!
We are a small local and specialty shop. That is what makes us great! Early on we tried to contact a bunch of companies to try and carry their new products in the store. We got a few companies to let us carry their product but they haven’t sold well (other than those sweet U-Turn Turntables!). Why is this? Well it seems obvious to me now. We are a niche store and the value we provide is in being DIFFERENT from say BEST BUY or another NEW retailer. So we want to provide BUDGET options, SAMPLE buys, CLOSEOUTS, or USED things for sale, not the generic AMAZON available option. Duh?
5: Another word for customer is friend.
Our customers are the BEST. In fact we don’t even like to call them customers, we call them friends! We aren’t here to make a million dollars, we are here because we LOVE what we do! So, if you come into the store and want to learn about outdoor gear, audio gear, or nostalgic games and toys, we are EXCITED to do that. A customer is someone you are trying to make money from. A friend is someone you want to help regardless of what they give you. We want to treat everyone that walks in our door as a friend, and we hope we do!
So thank you all for supporting us. Let’s hope that we will make it another 6 months, 6 years, and possibly 6 decades!